1. Data controller
The company responsible for the processing of your data under this Privacy Policy is:
Genosalut Balear SL
CIF: 616 59 01 65
Address: C/ Pius XII, 5A, 5, 07500 Manacor (Illes Balears)
E-mail address: info@genosalut.com
Web: www.genosalut.com
Telephone: 616 59 01 65
Registered in the Mercantile Register of the Balearic Islands, Volume 2491, Book , Folio 101, Section 8, Page PM 69240, I/A 1, with CIF B57750937, and address at C/ Pius XII, 5A, 5, 07500 Manacor.
At Genosalut Balear SL, we recognise the importance of protecting your personal information and are committed to treating it responsibly and in accordance with data protection laws.
This privacy policy aims to regulate all aspects relating to the processing of data of different users who browse or provide their personal data through the various forms located on the website.
2. Personal data
Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes provided for this purpose, we collect the personal data that the user communicates to us: name, surname, ID number, e-mail address, telephone number, postal address, town, etc.
The user’s visit to the website does not imply that he/she has to provide any information about his/her personal data. However, in the event of providing them, the data will be processed in a lawful manner subject at all times to the principles and rights set out in the RGPD 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of 5 December.
When you visit our website, certain information is automatically collected about you and your visit, for example, the internet protocol (IP) address used to connect your device to the internet and other information such as browser type and version and the pages of our site that you visit.
3. Purpose, duration and legitimacy of the processing
The data provided by the user will be processed for the following purposes:
To deal with the application or request made by the user through the contact form located on the website. We collect and process the user’s personal data in order to process and manage their application, query or any request made through the form, such as information on timetables, conditions for taking samples, rates, results, dealing with incidents in accessing results from the website, or requesting quotes. We will keep this data for the time necessary to comply with your request and for the time established by law, with a minimum duration of 3 years.
The basis of legitimacy of the data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Manage the CV sent by the interested party through the form provided for this purpose and include it in the company’s database of candidates. We will keep this data for the duration of the selection process and the time established by law, with a maximum duration of 3 years.
The legitimate basis for managing and processing the curriculum of the interested party is their consent, which they express by sending it and selecting the acceptance box of our privacy policy prior to sending it. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To register as a “registered user” through the registration form located on the website, which will allow the user to access their private service area to access their results, analytical history, consult tables and graphs to monitor the evolution of the parameters analysed and may be sent commercial communications by any electronic means regarding the latest developments in our services. This data will be kept for as long as the user does not request deregistration and for the time established by law, with a minimum duration of 3 years.
The basis of legitimacy of the data processing will be the consent given by the user when registering through the registration form and selecting the acceptance box of our privacy policy before sending your request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To improve your experience when browsing the website. We will keep this data for as long as the user does not revoke their consent to its processing by deleting the cookies and for the time established by law with a minimum duration of 3 years.
The legitimate basis for improving your experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Manage our social networks and send you information about our activities and products. We will keep this data for as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years.
The legitimate basis for managing our social networks and sending you our activities and news is the consent you give us to do so. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To manage the competitions and draws organised on the website. We collect and process the user’s personal data in order to manage their participation in the different sweepstakes or contests organised by Genosalut Balear SL, as well as the subsequent communication to the winners and their publication on our website. These data will be kept while the contest or draw is being held and its subsequent exhibition as determined in the contest rules, as well as for the time established by law with a minimum duration of 3 years.
The basis of legitimacy of the processing of the data will be the consent given by the user through the completion of the participation form provided for this purpose on the website and by selecting the box of acceptance of our privacy policy and the rules of the contest or sweepstakes. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To manage the sending of satisfaction surveys based on the service requested in order to improve the experience of our customers on a daily basis. Personal data will be deleted once the survey has been completed, as well as the reasonable time to make improvements, activate new services and meet the requirements of the applicable legislation.
The processing of your data will be based on the legitimate interest to improve the quality of the service when the user has purchased goods and/or services. In the absence of such a contractual relationship, data processing will be based on the user’s consent as set out in the current regulations in force. Likewise, in the event of withdrawal of consent to any of the processing, this shall not affect the lawfulness of the processing previously carried out.
4. Transfer or communication of personal data
Your data will not be communicated or transferred to third parties unless there is a legal obligation or to those companies of the group for administrative and internal management purposes.
The recipients of the information will be those service providers linked to the Data Controller who act as data processors. In this sense, the Controller contracts hosting services with a service provider that offers the appropriate privacy guarantees and whose servers are located in the EU.
5. Updating of data
It is important that in order for us to keep the personal data updated, the user informs us whenever there has been any change in them, otherwise, we are not responsible for the veracity of the same.
The user guarantees that the personal data provided are truthful, guaranteeing that all the information provided corresponds to the real situation, that it is up to date and accurate, being obliged to communicate any changes.
6. Third party data
If the user provides data of third parties for any purpose to Genosalut Balear SL, he/she guarantees that he/she has obtained these data in a lawful manner, that he/she has previously informed the affected parties, obtaining their consent to communicate them and that the information provided is accurate and truthful.
7. Compulsory nature of the information requested
All our forms have an asterisk (*) in the obligatory data. If the user does not provide these fields, or does not tick the box to accept the privacy policy, the information will not be sent.
8. Use of passwords
In order to access their account, the USER must “Log In” and include the e-mail address and password generated in the registration form in accordance with the rules of complexity established at any given time on the website.
Users are responsible for the proper custody and confidentiality of any of the identifiers and/or passwords that they have selected in the registration, and undertake not to cede their use to third parties, nor allow access to outsiders.
Likewise, it will be the user’s obligation to notify the Responsible immediately of any event that allows the improper use of the identifiers and/or passwords, such as theft, loss, or unauthorised access to them, in order to proceed to their immediate cancellation.
9. Rights of data subjects
You have the right to access your data and to obtain confirmation of their processing, as well as a copy of the personal data being processed. You have the right to update them and to request the rectification of data that are inaccurate or to request their deletion when the data are not necessary for the purposes for which they were collected. You may request the limitation of the processing of your data and oppose the processing of your data by revoking your consent, as well as exercise your right to data portability. Similarly, you have the right not to be subject to decisions based solely on automated processing of your personal data. You can exercise your rights by contacting us at Genosalut Balear SL, C/ Pius XII, 5A, 5, 07500 Manacor. Email: info@genosalut.com
Contact details of the DPO: Genosalut Balear SL. E-mail: info@genosalut.com
If you feel that your rights have not been properly addressed, you have the right to file a complaint with the Supervisory Authority at www.aepd.es.
10. Processing of data of minors
Anyone who provides data through the forms on this website and accepts its processing declares that they are over 14 years of age, and access to and use of the portal by minors under this age is prohibited. If at any time, the Data Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel them. Likewise, parents or guardians may in any case contact Genosalut Balear SL to block the access account of minors in their care who have registered by falsifying their identity.
11. Treatment of cookies
A cookie is a small file that is downloaded and stored on the user’s computer when the user accesses a website. Cookies allow the website, among other things, to store and retrieve information about the browsing habits of the user or their computer and, depending on the information they contain and the way they use their computer, they can be used to recognise the user.
The user has the option to prevent the generation of cookies by selecting the corresponding option in their browser software. You can find out more by reading our Cookie Policy.
12. Changes to this policy
Any changes we may make to this privacy statement in the future will be posted on our website and will also be available on request through our contact details.
Please check back regularly for changes to this Policy.